Payment Policy

This Payment Policy explains how payments are processed when you shop with Treendoraa. By placing an order on our website, you agree to the terms outlined below. This policy is designed to ensure secure, transparent, and compliant payment processing.

1. Accepted Payment Methods

We accept the following secure payment methods for online purchases:

• Credit Cards: Visa, MasterCard, American Express, Discover, Diners Club, JCB
• Debit Cards: Visa and MasterCard debit cards
• Digital Wallets: Shop Pay, Apple Pay, Google Pay, Meta Pay
• PayPal: PayPal balance, linked bank accounts, and cards
• Buy Now, Pay Later: Shop Pay Installments (where available, subject to eligibility)

All payments must be completed in full at the time of purchase unless a Buy Now, Pay Later option is explicitly selected and approved.

2. Currency

All prices listed on our website are in United States Dollars (USD). If your payment method is denominated in a different currency, your card issuer or payment provider will handle the currency conversion at their applicable exchange rate. Additional foreign transaction fees may apply — please check with your card issuer.

3. Secure Payment Processing

Treendoraa uses industry-leading, PCI-DSS Level 1 compliant third-party payment gateways to process all transactions. Your payment information is encrypted using Secure Socket Layer (SSL) technology and transmitted securely. We do not store full credit card numbers, CVV codes, or magnetic stripe data on our servers. Tokenization technology is used to reference your payment method for future transactions (if you choose to save your payment details).

4. Order Authorization

When you place an order:

1. We submit an authorization request to your payment provider to verify that funds are available.
2. If authorization is successful, the order is confirmed and sent for processing.
3. The actual charge (capture) occurs when your order is shipped. In some cases, the authorization and charge may appear as a single transaction on your statement.
4. If authorization fails, you will be prompted to use an alternative payment method.

By submitting your payment information, you authorize Treendoraa to charge the total order amount (including merchandise, shipping, handling, and applicable taxes) to your selected payment method.

5. Sales Tax

Applicable sales tax is calculated at checkout based on your shipping address and the tax rates in effect at the time of purchase. We collect and remit sales tax in accordance with applicable state and local tax laws, including economic nexus requirements.

6. Order Confirmation

Upon successful payment authorization, you will receive an order confirmation email containing:

• Your order number
• Itemized list of purchased products
• Order total breakdown (subtotal, shipping, tax)
• Shipping address
• Estimated delivery timeframe

If you do not receive an order confirmation within 30 minutes of placing your order, please: check your spam/junk folder, verify your email address, and contact us at support@treendoraa.shop.

7. Failed, Declined, or Disputed Payments

7.1 Declined Payments

If your payment is declined, the order will not be processed. Common reasons for declined payments include:

• Insufficient funds or credit limit
• Incorrect billing information (name, address, ZIP code)
• Card expiration or card not activated
• Bank security holds or fraud prevention blocks

To resolve a declined payment: verify your billing details match what your bank has on file, ensure sufficient funds are available, try an alternative payment method, or contact your bank to authorize the transaction.

7.2 Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us to resolve the issue, we reserve the right to:

• Contest the chargeback with evidence of the transaction and delivery.
• Suspend or terminate your account for fraudulent chargeback activity.
• Report fraudulent chargebacks to relevant authorities and credit bureaus.

We encourage you to contact us at support@treendoraa.shop before initiating a chargeback so we can resolve any issues directly.

8. Fraud Prevention

For the protection of our customers and our business, we employ advanced fraud detection and prevention measures. We may:

• Verify billing and shipping address information through third-party databases.
• Request additional verification for high-value or flagged transactions.
• Cancel and refund orders that exhibit suspicious patterns or are suspected of fraud.
• Report confirmed fraudulent activity to law enforcement and relevant financial institutions.

9. Gift Cards & Store Credit

• Gift cards and store credit are non-refundable and cannot be redeemed for cash.
• Gift cards do not expire unless otherwise stated.
• Store credit issued from returns can be used for future purchases but is not transferable.
• Treendoraa is not responsible for lost or stolen gift cards.

10. Pricing Changes

All prices are subject to change at any time without prior notice. The price displayed at checkout is the final price you will be charged. We reserve the right to correct pricing errors at any time, including after an order has been submitted.

11. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Changes will be effective immediately upon posting on this page, with the updated effective date reflected at the top.

12. Contact Us

If you have any questions about payments, need help with a transaction, or want to update your payment information, please contact us: